Privacy Policy

1. Introduction

Dwellink ("we," "our," or "us") operates a relocation housing marketplace that connects displaced families with temporary housing through insurance claim fulfillment workflows. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at dwellink.com (the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, and password when you register.
• Profile information: Role selection (e.g., homeowner, property manager, relocation specialist).
• Property listings: Property details, addresses, photos, descriptions, pricing, and availability.
• Booking and claim information: Booking requests, claim fulfillment details, and related correspondence.
• Communications: Messages sent through our in-app chat system.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, and interactions with the Service.
• Device information: Browser type, operating system, and device identifiers.
• Log data: IP address, access times, and referring URLs.

2.3 Information from Third Parties

• Google OAuth: If you sign in with Google, we receive your name, email address, and profile picture from Google. We do not access your Google contacts, calendar, or other Google services.
• Invite referrals: If you are invited by another user, we associate your account with the inviting user and organization.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Create and manage your account.
• Facilitate property listings, bookings, and claim fulfillment workflows.
• Enable communication between users (homeowners, property managers, relocation specialists, insurance adjusters, and displaced families).
• Send notifications related to your account activity, bookings, and claim status updates.
• Verify user identities and property listings.
• Enforce our Terms of Service and protect against fraud or misuse.
• Comply with legal obligations.

4. How We Share Your Information

We may share your information in the following circumstances:

• With other users: Property details are shared with relevant parties in a booking or claim fulfillment workflow (e.g., relocation specialists, insurance adjusters, displaced families).
• Service providers: We use third-party services including Supabase (database and storage), Vercel (hosting), and Google (authentication and maps). These providers process data on our behalf under contractual obligations.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored in PostgreSQL databases hosted by Supabase with encryption at rest. Uploaded files (photos, documents) are stored in Supabase Storage. We use industry-standard security measures including HTTPS encryption, password hashing, and access controls to protect your information.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict processing of your information.
• Request portability of your data.
• Withdraw consent for data processing.

To exercise any of these rights, please contact us at the email address below.

8. Cookies and Tracking

We use essential cookies for authentication and session management (powered by NextAuth.js). These cookies are necessary for the Service to function and cannot be disabled. We do not use advertising or third-party tracking cookies.

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

support@dwellink.com